How to Void a Sale

Voiding a Sale

If a user would like to void a sale, all they have to do is click the “Void Sale” button at the bottom of the cart.

Note: “Void Sale” is only enabled when there are items present in the cart, or there is a purchaser attached to the sale.

When “Void Sale” is clicked, they will see a confirmation dialog. From here, they just need to click “Void Sale” again to confirm.

If cancel is clicked here, the dialog will go away and the sale will not be voided. All items will still be shown in the cart.

After confirming the void, the user will be asked if they would like a void slip printed. If no is clicked, the dialog goes away, the sale is voided, and nothing else happens. If yes is clicked, the dialog will go away, the sale will be voided, and a void slip will print from the receipt printer.

The cart will be cleared of any items that were added, and the purchaser will also be cleared.

Voiding a Credit Card payment

If users would like to void a processed Credit Card, they should click the “X” next to the payment in the Checkout dialog.

There will be a confirmation dialog that appears, asking the user if they are sure they want to void the credit card transaction. Click the “Void” button to continue.

If “Cancel” is clicked here, the dialog will go away and the user will be brought back to the Checkout dialog with the Credit Card payment still added.

Once “Void” is clicked in the confirmation dialog, the void will complete and the payment will be removed from the Checkout dialog.