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To cancel the membership, just click the “Cancel Plan” button.
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If there are multiple payments related to the current membership (for example, autopay customers pay monthly for their plan) the user will be brought to a membership payment dialog, where they can select which payment they would like to refund when the plan is canceled.
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The user will see a confirmation dialog instead. If “Keep Plan” is clicked, the confirmation will close and nothing else happens.
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The end date can be adjusted, but it is set to the correct current day by default.
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The refund amount will be prorated, based on the number of days the customer has already had the membership. This amount can be changed if needed by clicking the amount button.
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The return funds dialog is where the user can chose choose what payment type the refund should go to. The amount can be split between multiple payment types.
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The total of all amounts entered in the amount fields will show in the green “Refund” field. This must match the “Total Refund” field to the left or the refund cannot be completed.
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