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Welcome to Community Connect Mobile!

This new tool has been created to be a central place users can use to manage all aspects of their Kroc community centers! The Office application will ultimately replace all aspects of the existing CCMS Suite of applications that are currently used in Citrix. There Community Connect Mobile places data at your fingertips. The following articles will help explore the available functionality for users. The mobile application is a brand new tool available for center staff to aide them as they engage guests. Users of mobile can install it for Android and iOS (Apple) devices. There will be several release phases that the Office mobile application will go through and each one will further expand its functionality and introduce new and robust tools.

Timeline for release phases:

• Spring 2019 - Office Dashboard, Personnel, Reports, and Security

• Fall 2019 - Office

• Winter 2020 - Ad Hoc Queries, Coaching, and Rentals

Explore

Quick Overview

Office Menu

Users of the Office application can use the application to set the settings for the territory or a specified center. The options available to users will vary depending on if they are viewing a territory or a center. RELEASE NOTES, HELP, USER

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The default Office Dashboard allows users to have immediate access to information they care about. The dashboard can be customized using a number of handy widgets to feed pertinent information for each users role. 

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When it comes to managing staff the Personnel module allows users to add instructors, coaches, and other staff that work at the center. Once added, users can add contact information, link to customer records and print ID cards.

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On the reports screen, users can search their available reports, set favorites or filter them by a set category. Simply select a report, run it and it will be opened in a new tab.

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The data manager screen allows users to manage who has access to reports. Each report can be configured to be viewable by all users or only specific individuals. In addition, the different dashboard KPI reports can be managed to ensure only those that need to can see them.

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In order to access the Office application, users will need to be added to the list of approved users. Separate from the personnel module, the users modules functionality is to grant access to the application. Each user can be awarded a variety of permissions that govern access throughout all of the Community Connect applications.

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Explore

Please take a few minutes to review the mobile overview and see what features await you.

Login

Once a Community Connect user has been created a user can simply log in using their email and custom password. All access in the application is governed by user permissions. Users will only be able to see and do what their user has been set to allow.

Mobile Menu

Users can touch the Community Connect logo to open a menu and choose from a list of available modules.

Users can select the options menu (three vertical dots) to view the release notes, access the knowledge base, switch centers, access settings or simply log out.

Read more about navigating the mobile app...

Dashboard

 The Mobile Dashboard will load by default for users and allows them to set custom widgets and see information about the center that is most important to them. Users can quickly navigate back to the dashboard at any time by selecting the dashboard icon at the top of the app.

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Read more about Dashboard...

Recent Entries

 The Recent Entries module allows users to quickly see a list of customers that have recently scanned entry into the center. Selecting an entry will open the customer record. The goal is that users can use this module to see and engage members that have recently entered the facility and take action for those with red or yellow notifications.

Read more about Recent Entries...

Customers

 This read-only customer module give users the ability to search for customers and see pertinent details of their record. Giving users the ability to quickly see this detailed information will help them be more informed to address customer questions without being behind a desk.

Read more about Customers...

Classes

The classes module will give users the ability to search and open details for any class in the center! They will be able to see class details, upcoming activities and schedules as well as review the roster or names on the wait-list. This module will also allow users to send class details to customers and offers instructors easy check-in features!

Read more about Classes...

Settings

The Mobile Settings module allows users to change their Community Connect user password and if applicable, enable biometrics for login on the selected device.

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Read more about Settings...

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