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Community Connect version 1.2 Release

• July 26th, 2022 → Community Connect Release

• July 5th, 2022 → Community Connect Release

• June 6th, 2022 → Community Connect Release

• May 6th, 2022 → Community Connect Patch Release

• April 26th, 2022 → Community Connect Release

• March 29th, 2022 → Community Connect Release 1.2.9.2

• February 23rd, 2022 → Community Connect Release 1.2.9.1

• January 31st, 2022 → Community Connect Release 1.2.9

• December 21st, 2021 → Community Connect Release 1.2.8.9

• October 26th, 2021 → Community Connect Release 1.2.8.8

• August 31st, 2021 → Community Connect Release 1.2.8.7

• July 29th, 2021 → Community Connect Release 1.2.8.6

• June 29th, 2021 → Community Connect Release 1.2.8.5

• April 27th, 2021 → Community Connect Release 1.2.8.4

• March 30th, 2021 → Community Connect Release 1.2.8.3

• February 24th, 2021 → Community Connect Release 1.2.8.2

• February 8th, 2021 → Community Connect Release 1.2.8.1

• January 26th, 2021 → Community Connect Release 1.2.8

• November 19th, 2020 → Community Connect Release 1.2.7

• November 2nd, 2020 → Community Connect Release 1.2.6

• September 30th, 2020 → Community Connect Release 1.2.5

• August 27th, 2020 → Community Connect Release 1.2.4

• July 31st, 2020 → Community Connect Release 1.2.3.1

• July 28th, 2020 → Community Connect Release 1.2.3

• June 30th, 2020 → Community Connect Release 1.2.2

• May 26th, 2020 → Community Connect Release 1.2.1

• May 7th, 2020 → Community Connect Release 1.2.0.1

• March 30th, 2020 → Community Connect Release 1.2

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What's New in 1.2…

July Community Connect Release

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released July 26th, 2022

Online Sales

• For roster classes that allow single visits, the number of openings are now shown for each activity in the single visit list.

• When showing available openings for classes, the number or openings will no longer show a negative number. If oversold, the number of openings will show “0 Openings”.

• Added the ability for customers with autopay to be able to turn off their autopay online.

  • This feature was made available at USW on July 5th, but is now available for centers in all territories.

  • This feature is turned off by default for all centers except those at USW.

  • Any center can turn this feature on or off using the new CustomerTurnOffAutopay setting in Kroc Admin.

  • Keep in mind that this feature is required in the state of California.

Reports

• Modified the Health Partners Enrollment Report to allow the user to enter a custom date range. (USE ONLY)

• Modified the Invoice Report to allow the user to limit the number of customers in the drop down to those with open events within a specified date range. The date range can be edited, and closed events can also be optionally included.

• Added a new Autopay status history report that shows a list of any members whose autopay has been turned on or off (or has been suspended or unsuspended) within a specified period of time.

  • This report was made available at USW on July 5th, but is now available for centers in all territories.

  • For those centers who have turned on the new feature that allows customers to turn off their autopay online, you can optionally filter the report to just those customers who did it online in order to help identify members with whom they may want to follow up.

Community Connect Mobile

• Corrected an issue in the mobile customer transactions screen where the “No payment methods on file” message was showing when there was no credit card on file, even though there were other payment methods, such as ACH and/or scholarships, present.

Community Connect Pilot Kiosk - NEW APP!

• The ability to print a customer barcode from the customer screen is back! A button has been added to the customer header which prints the customer barcode to the receipt printer.

• Fixed an issue where customer barcodes could randomly fail to scan in the customer search screen under certain conditions.

• When selling activities, a customer with Do Not Allow Entry set can no longer purchase a class.

• All data fields in the customer health screen are now properly disabled when a user does not have access to edit health information.

• The Modify button in the customer autopay screen is now disabled for users who don’t have permission to edit autopay data. Prior to this change, users without this permission could click the button, but would get an error message.

• The Change Plan button in the customer membership dialog is now disabled if a customer’s plan is expired.

• Users are now prompted to save changes if they click any button that would cause them to leave the customer screen while there are unsaved changes. In previous versions, there were certain scenarios where the prompt would not show, so it was unclear why you couldn’t leave the screen.

• The Edit button on the customer photo dialog is no longer available when there is no camera is available. Prior to this change, users could click the button, but would get an error message when no camera was present.

• Fixed an issue where the Reprint button in the cart (for reprinting receipts) was only allowing a single reprint.

• The Reprint button in the cart is now disabled when there is no printer installed in order to make it clear that you cannot reprint a receipt. Prior to this change, users could click the button, but nothing would print.

• When renewing a membership plan from the customer screen, a message stating that the plan was no longer offered was sometimes showing when the actual problem was that the customer’s plan was just expired and not able to be renewed. This message text has been corrected to show the appropriate message in each of those two scenarios.

• An issue adding tags was corrected in the customer search and edit screens. If a tag is selected and then unselected, it correctly shows in the drop down so that you can select it again without exiting the screen.

• An issue in the customer tag control where using arrow keys to scroll through the list of tags would actually add each selected tag to the list. You can now arrow through the list, and the tag is not selected unless you click it or hit ENTER.

• The “Tag Search” text is now properly removed when you click in the tag control and type a tag name.

• The arrow for the tag drop down is no longer partially cut off.

• Changed labels in the Membership Information dialog to “Start” and “End”. They were previously “Started” and “:Ended”, which implied that they were in the past.

• Cleaned up size and spacing of icons in the customer header to more easily differentiate between clickable buttons and other data icons.

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June Community Connect Release

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released July 5th, 2022

Online Sales

• Addressed an issue where Online Sales did not show a price for Roster classes offered as Single Visit ONLY.

• USW ONLY: Added the ability for customers with autopay to be able to turn off their autopay online.

• USW ONLY: When a customer turns off their autopay online, the name of the customer making the change is shown in the customer audit log.

Community Connect Mobile

• The customer agenda screen now correctly shows a Visit label when a customer purchases a Single Visit. Previously these were showing with a Roster label.

Community Connect Pilot Kiosk - NEW APP!

• Corrected an issue that could cause certain types of sales to be out balance when purchased using a punch card.

• Added the ability to see and edit customer tags in the customer profile screen.

• Added the ability to search for customers by tag in the customer advanced search screen.

• When clicking on a class or activity in the Daily Agenda, Program Guide, or Activity Sales module, the details screen is now refreshed to show the most recent information, including the most recent capacity information.

• All credit card declines now correctly show as declined. This addresses an issue where certain types of declines were previously showing as a device error rather than a decline.

• Addressed an issue where the kiosk was sometimes showing an incorrect credit card type in a message when a transaction was partially approved.

• The customer agenda screen now correctly shows a Visit label when a customer purchases a Single Visit. Previously these were showing with a Roster label.

• When an Event has multiple schedules, the schedules are now shown in chronological order.

• Added a total to the Autopay Payment Methods section of the customer autopay screen.

• Reorganized the layout of the Autopay Payment Methods in the customer autopay screen to ensure that all amounts are right-justified.

• Added alternating background colors to the Autopay Items and Autopay Payment Methods lists to help differentiate items when multiple items are in the lists.

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May Community Connect Release

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released June 6th, 2022

Reports

• Updated the Building Entry by Kiosk report to include results for Pilot Kiosks.

Community Connect Pilot Kiosk - NEW APP!

• Added the ability to cancel autopay for those customers who have autopay set up. This will not cancel their plan but will allow it to expire normally on the end date.

• Starting a new register session now automatically opens the cash drawer.

• The cash drawer now opens automatically on $0 sales if those sales include punch cards, coupons, or scholarships.

• When updating the credit card used for autopay, the clerk is now alerted if the autopay items and payments are out of balance and shown a message stating the new amount that will be charged to the card.

• Purchase history now restricts results to the last 365 days, rather than the last 90 days.

• Coupons now show as expired on the day after the expiration date, rather than on the expiration date itself.

• Closing the Events payment or refund dialogs without completing the transaction now returns you to the previous Event screen.

• Single Event refunds that spanned multiple payments now correctly show as a single line item on receipts and in the purchase history dialog.

• When checking in a customer with outstanding waivers, the kiosk now prompts for the outstanding waivers to be signed but does not prevent the customer from being checked in.

• Overriding a price after having applied a scholarship no longer removes the scholarship. Instead, the scholarship amount is recalculated based on the new price.

• When the start and end dates are set to the same date in the Program Guide or Activity Sales screens, the results now correctly show results for that one day.

• When a customer is transferred out of a class, that class is no longer shown on the Customer Agenda screen.

• A user is now required to have permission in order to override the maximum cash refund amount.

• Fixed an issue where certain types of price overrides could result in out-of-balance sales.

• Fixed an issue where changing plans resulting in a balance due could cause the GL integration to be out of balance.

• Fixed an issue that was preventing the sale of multiple instances of the same class in the same transaction.

• Fixed an issue where purchase history was not returning all results when using the advanced search.

• Fixed an issue where reloading an existing gift card was sometimes incorrectly showing the screen for selling a new gift card.

• Fixed an issue where the “Combinable” and “1 item per sale” labels on coupons were sometimes not accurate.

• Fixed an issue with the display of the Punch Card discount that could show an incorrect amount under very rare circumstances

• Fixed an issue with Event refunds where the amount available to refund to cash was not calculated correctly under certain circumstances.

• Added additional logging and diagnostics data to help identify any remaining barcode scanning issues.

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April Community Connect Patch Release

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released May 6th, 2022

Community Connect Pilot Kiosk - NEW APP!

• Fixed an issue where Events from another Kroc Center could show up in the Event list in the Sales Module under certain circumstances.

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This release includes a number of changes to the new Community Connect Kiosk being piloted and also includes a couple of report changes. There are several locations in each territory piloting the new Community Connect Kiosk application! The new kiosk has all major functionality completed and we are continuing to add more features and improvements.

Reports

• Updated the Expired Members report to include a “Home Phone” column within the report.

• Updated the User Access report to include a filter to allow a user to filter “Active” users, “Inactive” users, or both “Active AND Inactive” users.

Community Connect Pilot Kiosk - NEW APP!

• Kiosk Events (formerly Rentals)

  • Added the payment history tab within the Events dialog.

    • All payments (both payments and security deposit payments) on the current event are shown within this tab, with the most recent at the top, in alternating colors.

  • Updated the cart to allow users to click on an Event payment within the cart which redirects the user to the Events dialog in “Change Payment Mode”.

  • With appropriate Sales Permission, users can click on the “Make Payment” button within the Events dialog to the Make Payment Events Dialog.

  • Event Refunds has been fully implemented

• Daily Agenda

  • Added a “Visits” filter button to filter to only Single Visits

• Program Guide

  • Added a “Visits” filter button to filter to only Single Visits

• Sales

  • Added a “Visits” filter button to filter to only Single Visits for Classes

• Punch Cards

  • Fixed an issue where inactive punch cards were showing for sale in the kiosk.

• Bug fixes

  • Fixed an issue where a payment due was not showing properly in the Kiosk for a class that has passed.

  • Fixed an issue in both the Program Guide and Sales to not allow a user to select a Start Date that is after the End Date

  • Fixed an issue where cash totals were not being calculated correctly in the Register Session when cash refunds should be included.

  • Fixed an issue where refunds were showing an incorrect transaction number.

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This small patch release includes the following changes.

Online Sales

• Updated the Online Sales email text so that no text is returned when there are not any special instructions included for a class sale.

  • Previously, it returned the text “There are no special instructions”.

  • The templates (and any of their formatting) were not updated. Only the text being returned was modified to either include class special instruction text or nothing at all.

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• Updated the “Refunds” permission so when the user unchecks the “Refunds” permission, all child permissions are automatically unchecked as well.

• Removed the “Refund Without Receipt” permission from Office as the new kiosks will not be using that permission.

Online Sales

• Fixed an issue that caused Online Sales to lock up and not show any data when a class was created where the schedule(s) text exceeded 4,000 characters. This was happening when a class had many schedules.

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This small patch release includes the following changes.

Community Connect Mobile

• Updated the Mobile Customer screen to show Recent Transactions.

  • It will show all recent purchases for the past month with the most recent purchase shown at the top and the rest of the purchases shown in descending order.

  • Each sale item is a different item in the list and all items from that sale are grouped together

  • The Date, Session, Transaction Numbers, Refund Label (if applicable), Sale Amount, Sale Time, Quantity (if applicable), and sale description will be displayed.

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Online Sales

• Fixed Online Sales so that classes will show the “Available Now” label OR show as unavailable (greyed out) depending on the registration date.

  • Classes can be added to the cart when they are showing “Available Now” but cannot be added to the cart when they are unavailable. Once the roster class is available for sale, the single visits can also be sold.

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This small patch release includes the following changes.

Online Sales

• Fixed an issue where classes with the capacity set to 0 were not allowing customers to register because it was showing as full.

  • These classes will now show as available (capacity = unlimited) and customers will be able to complete their registration.

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This small patch release includes the following changes.

Online Sales

• Fixed an issue where roster classes that also allowed single visits would only show in Online Sales one month before the activity date.

  • These classes will now show up to six months in advance just like drop-in classes.

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• Updated the Personnel module to refresh the user name field when the last name and/or first name change.

  • The search results will now show the account type instead of the username.

• Updated the Personnel module to increase the user names and passwords to be up to 10 characters.

Community Connect Mobile

• Fixed an issue so customer barcodes in Mobile can be scanned at the kiosk.

Online Sales

• Update the class list in Online Sales to be sorted by date and then time.

• When a class capacity is full, the activities will now be grayed out and the checkboxes cannot be selected. The cart will now be disabled and a message will let the user know that the class is full and cannot be purchased. When a class capacity is not met, the activities can be selected (as long as they are within the correct amount of time to be purchased) and the user can add them to the cart.

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This small patch release includes the following changes.

Online Sales

• Updated the class search results screen to break up classes into two sections, “Today's Activities“ and “Future Activities“.

  • Today's Activities Heading

    • Will show any Drop In or Single Visit activity that occurs “today” sorted in chronological order.

    • An “Available Now” label will be displayed when the activity can be purchased.

    • Classes will be shown in grey if they are not yet available for purchase.

  • Future Activities Heading

    • Will show all roster and future drop in classes sorted alphabetically.

    • An “Available Now” label will be displayed when the activity can be purchased.

    • Classes will be shown in grey if are not yet available for purchase.

• Fixed an issue where not all classes were being returned in the results.

• Fixed an issue where the class sales screen did not consistently show results.

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This small patch release focuses on improving Online Sales search results and bug fixes.

Community Connect Mobile

• Updated the Mobile App to reduce blank space between widgets in Community Connect Mobile Dashboard screen.

• Updated the number format used in dashboard widgets to include a comma for numbers in the thousands.

  • Before: 10000

  • Now: 10,000

• Updated Community Connect Mobile Class Search to include classes in the results even if the registration date has passed.

  • Previously, the quick search or advanced search was not showing classes when the registration end date had passed even though the class was still ongoing.

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• Updated the number format used in dashboard widgets to include a comma for numbers in the thousands.

  • Before: 10000

  • Now: 10,000

Online Sales

• Updated the text shown to users when there are no other classes available for purchase.

  • Before: “There are currently no classes available for purchase.”

  • Now: “There are currently no other classes available for purchase.”

• Updated all checkboxes in Online Sales so they can be easily clicked by users on a mobile device.

• Updated the “feedback” form at the bottom of the site.

  • The feedback form has completely changed. Previously, the user had text boxes to fill out, and then it would send the feedback to the center making the ‘from’ email field the user’s email address. Since this is a form of spoofing, it has been completely removed the feedback form.

  • The “Have Questions” section at the bottom of Online Sales has changed so the user just needs to click the phone number to dial the number. Additionally, to send an email, there is a single button that opens the user’s email and fills in the “Send To” address for them. The customer will be sending feedback from their own email instead of Online Sales sending emails from the given address on its own.

• Updated the class search results so they are grouped by class instance.

  • If the class instance type is a Drop In or allows a Single Visit, then the system will show which individual activities are available for purchase (up to eight) with the option to see all upcoming instances.

  • If it is a Roster Class type then the system will display the class schedule.

  • If one instance has multiple activities available for purchase the user can drill into each one.

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This small patch release focuses on improving Online Sales to help prevent classes from being oversold so as to not exceed the available capacity.

Online Sales

• Updated Online Sales to prevent a single user from exceeding the class capacity. Online Sales users will no longer be able to add participants to a class purchase if the count exceeds the class availability.

• Updated Online Sales to check class availability before a customer finishes their purchase to ensure there is adequate space for the customer in the class they are attempting to purchase. Users will now be informed that the class is no longer available and prompt to choose a different date.

  

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This small patch release includes the following changes.

Online Sales

• Updated the text at the bottom of the “My Account: Payment Info” page to notate that existing Auto Pay payment methods cannot be removed.

• Updated the guest search screen button text to state “Or Create a New Account” (previously the button displayed “Create Web ID”).

• Updated the text displayed at the top of the page when a user is creating a new account to state “Create New Account” (previously the top of the screen displayed “Create Web ID”).

• Fixed a bug on the Online Sales location selection page which made the user select a location in the drop-down menu twice before loading.

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The release includes the following improvements.

Online Sales

• When a class has multiple venues, online sales will now show the venue at the activity level. This way, when customers are trying to purchase an activity, they will understand where it is taking place. The “location” above the class description will also list the venues where the activity will take place.

  • If an activity has multiple venues, there will be a “Multiple” listed as the location.

• Checkout Page

  • Changed the “I agree to the terms…” text box background color to gray.

  • Changed the disabled “Place Your Order” button to be gray.

  • When the user tries to click on the “Place Your Order” without having clicked on the “I agree to the terms…” checkbox, a popup will appear above the “Place Your Order” button informing the user to click the “I agree to the terms…” checkbox.

• Fixed a bug for when a customer creates an account online and purchases multiple classes; the customer will only have one yellow notification to their customer record.

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• Updated permissions In Community Connect Office in preparation of Community Connect Kiosk. The Add/Edit Customer permission is now linked to Kiosk Sales.

• Updated the global settings in Community Connect Office to be displayed in alphabetical order.

• Updated widget results to sort centers alphabetically.

Community Connect Mobile

• Updated the Class Details Activities list so it is now being sorted by date and time.

• Updated widget results to sort centers alphabetically.

Issues addressed in 1.2.2

Online Sales

• Fixed an issue where the system was not generating an automatic yellow notification for verification of a NEW customer's ID when the customer purchased a class online.

• Fixed an issue where customers with memberships were able to purchase a class ahead of when registrations were opened (for example, a class registration opened 24 hours prior to class start time, the system would double that and let the customer purchase it 48 hours prior to class start time).

• Fixed an issue when a customer was purchasing the last spot for a class, that a "No More Openings" label was improperly displaying.

• Added the days of the week to class listings for Online Sales.

• Fixed an issue when selecting a specific Kroc Center in the drop-down menu, the screen would refresh and not select the Center that was selected.

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