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release date: November 29th, 2022
Reports
Community Connect Kiosk - NEW APP!
When renewing a non-autopay membership and changing the term to autopay, the kiosk is now prompting for the autopay cardpayment method.
When making a downpayment on a class and also applying a discount, the discount is now applied to the full class price, and not to the downpayment amount. For example, if purchasing a $100 class with a 25% discount, and making a $20 downpayment, the $100 class is discounted to $75. Then the $20 downpayment is collected, leaving a balance due of $55. Previously, the discount was incorrectly being applied to the downpayment itself.
When purchasing a class for a prorated price, the downpayment option is no longer permitted if the prorated amount due is less than the minimum downpayment amount. In this case, the remaining amount must be paid in full.
When making a downpayment on a class, the kiosk no longer allows you to enter a downpayment amount that is greater than the balance due.
When making a downpayment on a class and then later applying a discount that reduces the amount due for that class in the cart, the downpayment amount is now automatically reduced to the amount due if the discount resulted in a new class price that is less than the downpayment amount entered in the cart.
If a customer has a balance due for a class but then is removed from the roster, the kiosk will no longer prompt to collect the remaining balance during checkin.
If a customer is on a wait list for a roster class that also offers single visits, the customer is no longer automatically removed from the wait list if they only purchase a single visit. If they purchase the entire class, they will continue to be automatically removed.
When renewing a membership plan, the start date is now set correctly for all renewal terms, including autopay. When an autopay plan is renewed within one calendar month of expiration, the start date is now set back to the first of the current month.
The activity list in the activity dialog now shows the number of people checked into the class in addition to the number purchased and the total class capacity.
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A change was made to how we record which emails sent to customers were actually opened. Apple recently introduced a new feature that would allow the device itself to open an email anonymously even when the user didn’t open it. Community Connect now ignores these messagestypes of Opens, and only records emails being opened when actually clicked by the user. Device initiated opens Opens are now ignored. This may result in a noticeable reduction in the number of emails reported as Opened within Community Connect reports.
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release date: October 25th, 2022
Reports
The Marketing Member List Report now allows selection of multiple Member Package and Member Category parameter values.
The Customer Total Purchases Report now allows selection of multiple Membership Plan parameter values.
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release date: September 27th, 2022
Reports
The Building Entry Marketing Report now correctly filters by Center.
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Openings for roster, drop-ins and single visits now correctly handle unlimited capacities rather than showing 0 openings for unlimited classes.
When adding a payment method or completing a purchase, online sales will now show an appropriate message if temporarily unable to process the transactions.
Reports
Added the customer barcode to the Autopay Status History Report.
Added spacing between rows in the Autopay Status History Report to make a clearer separation between rows.
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For roster classes that allow single visits, the number of openings are now shown for each activity in the single visit list.
When showing available openings for classes, the number or openings will no longer show a negative number. If oversold, the number of openings will show “0 Openings”.
Added the ability for customers with autopay to be able to turn off their autopay online.
This feature was made available at USW on July 5th, but is now available for centers in all territories.
This feature is turned off by default for all centers except those at USW.
Please contact your Territory’s Kroc Specialist to enable this new feature in Online Sales.
Keep in mind that this feature is required in the state of California.
Reports
Modified the Health Partners Enrollment Report to allow the user to enter a custom date range. (USE ONLY)
Modified the Invoice Report to allow the user to limit the number of customers in the drop down to those with open events within a specified date range. The date range can be edited, and closed events can also be optionally included.
Added a new Autopay status history report that shows a list of any members whose autopay has been turned on or off (or has been suspended or unsuspended) within a specified period of time.
This report was made available at USW on July 5th, but is now available for centers in all territories.
For those centers who have turned on the new feature that allows customers to turn off their autopay online, you can optionally filter the report to just those customers who did it online in order to help identify members with whom they may want to follow up.
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release date: June 6th, 2022
Reports
Updated the Building Entry by Kiosk report to include results for Pilot Kiosks.
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This release includes a number of changes to the new Community Connect Kiosk being piloted and also includes a couple of report changes. There are several locations in each territory piloting the new Community Connect Kiosk application! The new kiosk has all major functionality completed and we are continuing to add more features and improvements.
Reports
Updated the Expired Members report to include a “Home Phone” column within the report.
Updated the User Access report to include a filter to allow a user to filter “Active” users, “Inactive” users, or both “Active AND Inactive” users.
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