Each center can utilize LiveChat in Online Sales to allow their customers to ask questions. In order to enable it for Online Sales follow the steps below.
Step-by-step guide
Turn on LiveChat by:
- Log into the LiveChat account for the center
- Go to Settings
- Go to Channels>Chat Widget
Copy the license number out of the "code" (e.g.: 1234567)
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- Open KrocAdmin
- Go to the CCMS Sales module
On the "General" tab, enter the LiveChat license number
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- Check the box "Enable Live Chat"
- Save
- LiveChat is now active for your center!
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| Before turning on LiveChat via KrocAdmin, each center should first create a LiveChat account and style it accordingly. |
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