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Problem

A retired officer is not showing in reports

Solution

Just because the status shows as "retired" doesn't mean OMS recognizes the officer has indeed retired. The officer needs to have a retired date on their record in addition to the status.

NOTE: Using the "Remove Wizard" is the best way to ensure all fields are set correctly.



In order to correct this users will have to:

  • Go to officer's Personal Info screen
  • Change the Person Status (in the heading) to "Active"
  • Scroll down and save
  • Click Remove from the menu on the right
  • Select "Retire"
  • Enter the retirement date
  • Finish setting retirement options
  • Save
  • Now the officer record will have both their status and retired date set correctly and will show on retirement reports.


The Remove wizard will not display the "retire" option if the officer's record already has a status of "Retired". The person status must be changed to "Active" to allow the user to correctly retire the officer.
  1. Go to officer's Personal Info screen
  2. Change the Person Status (in the heading) to "Active"
  3. Scroll down and save



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