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Question

There are a number of automated emails used in Community Connect. Within each email template that is used are parameters which tailor the email for a specific use. So, what email template parameters are available?



Solution

Each message template has a set of parameter names that if included in the body of the email, the parameter name will be replaced with the parameter value when the email is sent to the customer.



Add Guest

The email is sent when in Community Connect Online Sales a guest is added to someone's guest list. The email is sent to the guest's email address alerting them that they have been added.


After Membership Expiration

The email is sent 5 days after a customer's membership expires.

  • Includes parameters in the Center Default Parameters section below
  • Includes parameters in the Customer Default Parameters section below
  • %LastDayToRenew% - The date of the last day to renew the membership before a registration fee is required
  • %MemExpDate% - The date the membership expires
  • %PlanName% - The name of the membership plan


Auto Pay Failed

The email is sent the day following an auto payment failure.

  • Includes parameters in the Center Default Parameters section below
  • Includes parameters in the Customer Default Parameters section below
  • %AutoPayDate% - The date the auto payment failed
  • %AutoPayMonth% - The name of the month the auto payment failed
  • %CCLastFour% - The last four digits of the credit card that failed - this may be blank if not applicable or not available


Before Credit Card Expiration

The email is sent if a customer's auto pay credit card is to expire in the next month.

  • Includes parameters in the Center Default Parameters section below
  • Includes parameters in the Customer Default Parameters section below
  • %CCLastFour% - The last four digits of the credit card that is about to expire - this may be blank if not applicable or not available


Before Membership Expiration

The email is sent 5 days before a customer's membership expires.

  • Includes parameters in the Center Default Parameters section below
  • Includes parameters in the Customer Default Parameters section below
  • %LastDayToRenew% - The date of the last day to renew the membership before a registration fee is required
  • %MemExpDate% - The date the membership expires
  • %PlanName% - The name of the membership plan


Community Connect Online Sales Customer Change Email

The email is sent when a customer requests to change their email address in Community Connect Online Sales. The email parameters include the verification PIN and URL to confirm the address.

  • Includes parameters in the Center Default Parameters section below
  • Includes parameters in the Customer Default Parameters section below
  • %ChangeEmailUrl% - The URL for the customer to change their Community Connect Online Sales account email
  • %Token% - Alphanumeric combination for validation


Community Connect Online Sales Receipt

The email is sent after a customer makes a purchase in Community Connect Online Sales with the Sales Receipt as an attachment.

  • Includes parameters in the Center Default Parameters section below
  • Includes parameters in the Customer Default Parameters section below
  • %CreditCardLastFour% - The last four digits of the credit card that is about to expire - this may be blank if not applicable or not available
  • %SaleDate% - The date of purchase
  • %TotalSale% - The total price for the sale including tax


Community Connect Online Sales Verification Token

The email is sent when a customer requests to create an account in Community Connect Online Sales. The email parameters include the verification PIN and URL to confirm the email address.

  • Includes parameters in the Center Default Parameters section below
  • Includes parameters in the Customer Default Parameters section below
  • %NewAccountUrl% - The URL for the customer to create their Community Connect Online Sales account
  • %Token% - Alphanumeric combination for validation


Class Information Reminder with Link

The email is sent to customer's who are enrolled in classes that require Youth Enrollment or Health Information forms and their information is not up-to-date. This email is sent rather than Class Information Reminder with PDF when the enrolled customer has an email address on file.

  • Includes parameters in the Center Default Parameters section below
  • Includes parameters in the Customer Default Parameters section below (customer who purchased the class)
  • Includes parameters in the Recipient Default Parameters section below (customer who is to attend the class)
  • %ClassName% - The name of the purchased class
  • %HealthYouthUrl% - The URL to update the attendee’s youth enrollment and health info
  • %ClassSchedule% - The description of the purchased class’ schedule
  • %IsHealthRequired% - Whether the Health Info Form is required to attend this class
  • %IsYouthRequired% - Whether the Youth Enrollment Form is required to attend this class
  • %MarketingDescription% - The marketing description of the class purchased
  • %PurchaseDate% - The date the class was purchased


Class Information Reminder with PDF

The email is sent to customer's who are enrolled in classes that require Youth Enrollment or Health Information forms and their information is not up-to-date. This email is sent rather than Class Information Reminder with Link when the enrolled customer does not have an email address on file.The email is sent with Health Info and Youth Enrollment Forms as an attachment.

  • Includes parameters in the Center Default Parameters section below
  • Includes parameters in the Customer Default Parameters section below (customer who purchased the class)
  • Includes parameters in the Recipient Default Parameters section below (customer who is to attend the class)
  • %ClassName% - The name of the purchased class
  • %ClassSchedule% - The description of the purchased class’ schedule
  • %IsHealthRequired% - Whether the Health Info Form is required to attend this class
  • %IsYouthRequired% - Whether the Youth Enrollment Form is required to attend this class
  • %MarketingDescription% - The marketing description of the class purchased
  • %PurchaseDate% - The date the class was purchased


Email Changed Alert

The email is sent to the original email address when a customer's email address is changed in Community Connect Online Sales.


Guest Class Purchase

The email is sent when a class is purchased for another customer in Community Connect Online Sales and Youth Enrollment and Health Information does not need to be updated for the purchased class.

  • Includes parameters in the Center Default Parameters section below
  • Includes parameters in the Customer Default Parameters section below (customer who purchased the class)
  • Includes parameters in the Recipient Default Parameters section below (customer who is to attend the class)
  • %ClassName% - The name of the purchased class
  • %ClassSchedule% - The description of the purchased class’ schedule
  • %MarketingDescription% - The marketing description of the class purchased


Guest Class Purchase with Forms

The email is sent when a class is purchased for another customer in Community Connect Online Sales and Youth Enrollment or Health Information needs to be updated for the purchased class but the enrolled customer does not have an email address on record. The email is sent to the customer's email address who purchased the classes with Health Info and Youth Enrollment Forms as an attachment.

  • Includes parameters in the Center Default Parameters section below
  • Includes parameters in the Customer Default Parameters section below (customer who purchased the class)
  • Includes parameters in the Recipient Default Parameters section below (customer who is to attend the class)
  • %ClassName% - The name of the purchased class
  • %ClassSchedule% - The description of the purchased class’ schedule
  • %MarketingDescription% - The marketing description of the class purchased


Guest Class Purchase with Link

The email is sent when a class is purchased for another customer in Community Connect Online Sales and Youth Enrollment or Health Information needs to be updated for the purchased class and the enrolled customer does have an email address on record. The email is sent to the enrolled customer this a link for them to update their information.

  • Includes parameters in the Center Default Parameters section below
  • Includes parameters in the Customer Default Parameters section below (customer who purchased the class)
  • Includes parameters in the Recipient Default Parameters section below (customer who is to attend the class)
  • %ClassName% - The name of the purchased class
  • %ClassSchedule% - The description of the purchased class’ schedule
  • %HealthYouthUrl% - The URL to update the attendee’s youth enrollment and health info
  • %MarketingDescription% - The marketing description of the class purchased
Mobile Send Class Details

Used to send class information to a customer from Mobile with a link to the class in online sales. 

  • Includes parameters in the Center Default Parameters section below
  • %SenderName% - The name of the Community Connect Mobile user providing the class suggestion
  • %ClassName% - The name of the class
  • %ClassType% - The name of the class type - whether the class is "Roster", "Drop-in"
  • %ClassInstructorName% - The name(s) of the instructor
  • %ClassSchedule% - The description of the class’ schedule
  • %MarketingDescription% - The marketing description of the class
  • %ClassOriginalPrice% - The cost of the class before discounts are applied 
  • %ClassPrice% - The cost of the class after proration
  • %CCMSSalesClassUrl% - The URL of the class in CCMS Sales


Mobile Send Class Details, Not Available Online

Used to send class information to a customer from Mobile without a link for those classes not available online. 

  • Includes parameters in the Center Default Parameters section below
  • %SenderName% - The name of the Community Connect Mobile user providing the class suggestion
  • %ClassName% - The name of the class
  • %ClassType% - The name of the class type - whether the class is "Roster", "Drop-in"
  • %ClassInstructorName% - The name(s) of the instructor
  • %ClassSchedule% - The description of the class’ schedule
  • %MarketingDescription% - The marketing description of the class
  • %ClassOriginalPrice% - The cost of the class before discounts are applied 
  • %ClassPrice% - The cost of the class after proration


Welcome Email (No Web Account)

The email is sent to welcome new customers and to encourage them to create a Community Connect Online Sales account. A link is included for creating a Community Connect Online Sales account.


Welcome Email (Web Account)

The email is sent to welcome new customers and is intended for customers who already have a Community Connect Online Sales account.

*Center Default Parameters


  • %CenterDisplayName% - The fullname of the Center
  • %CenterDescription% - The short name of the Center
  • %CenterAddress% - The street address of the Center
  • %CenterCity% - The city of the Center
  • %CenterState% - The state of the Center
  • %CenterZip% - The zip code of the Center
  • %CenterPhone% - The contact phone number of the Center
  • %CenterEmail% - The contact email of the Center
  • %Website% - The home page URL of the Center
  • %CCMSSalesUrl% - The Community Connect Online Sales home page URL of the Center
  • %CCMSSalesLoginUrl% - The Community Connect Online Sales Login page URL
  • %CCMSSalesContactUrl% - The Community Connect Online Sales Contact page URL
  • %CCMSSalesPayUrl% - The Community Connect Online Sales My Payments page URL
  • %CCMSSalesGuestUrl% - The Community Connect Online Sales My Guests page URL
  • %CCMSSalesScheduleUrl% - The Community Connect Online Sales My Schedule page URL

*Customer Default Parameters


  • %CustomerFirstName% - The customer’s first name
  • %CustomerLastName% - The customer’s last name
  • %CustomerFullName% - The customer’s full name
  • %CustomerBarCode% - The customer’s bar-code given by the Center

*Recipient Default Parameters


  • %RecipientFirstName% - The customer’s first name
  • %RecipientFullName% - The customer’s full name
  • %RecipientCustomerId% - The customer’s system ID

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