Welcome to the Devnext Service Desk!

Navigating the Service Desk:

When users open the service desk they will see a number of important areas. Users can create new tickets or review their own tickets (or the tickets for their territory).

Searching for Help:

Users can use the magnifying glass icon to search the help database where they will see any related help articles. If none of the help articles address what is needed they can opt to create a new ticket from the prompts below.

Creating Tickets:

If the help articles don't address the user's concern they can create a ticket by choosing one from the list of types.

Once a type is selected the user simply needs to enter as much detail about the problem as they have so Devnext can help.

Reviewing Tickets:

Users can click on their user icon and select "Created by me" to get a list of their own help tickets. This allows them to check on the status or make a comment on an existing ticket.

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