Problem
A retired officer has a "retired" status but is still not appearing in reports.
Solution
There are two possibilities; either the record does not have an active person type or they do not have a retired date set.
First, make sure that the record has an active "Officer" person type.
- Go to officer's Personal Info screen
- Click "Expand" next to the person type field
- Click on the "Officer" person type
- Select "Edit"
- Remove the end date
- Save
Secondly, just because the officer status shows as "retired" doesn't mean OMS recognizes that the officer has indeed retired. The officer needs to have a retired date set on their record in addition to the "retired" status.
NOTE: Using the "Remove Wizard" is the best way to ensure all fields are set correctly.
In order to correct this users will have to:
- Go to officer's Personal Info screen
- Change the Person Status (in the heading) to "Active"
- Scroll down and save
- Click Remove from the menu on the right
- Select "Retire"
- Enter the retirement date
- Finish setting retirement options
- Save
- Now the officer record will have both their status and retired date set correctly and will show on retirement reports.
The Remove wizard will not display the "retire" option if the officer's record already has a status of "Retired". The person status must be changed to "Active" to allow the user to correctly retire the officer.
- Go to officer's Personal Info screen
- Change the Person Status (in the heading) to "Active"
- Scroll down and save
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