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Family Watchdog accounts are obtained on a territory-wide basis and maintained by the territory. Each account is issued an access token that the ROS service uses to authenticate to the Family Watchdog service.
The web service used to flag or clear matches is only accessible inside the corporate VPN (territory network) so a user must be logged in to the VPN to access the links in the potential match emails/notifications.
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If the user determines that the suggested match is not a match, click the “not a match” option and the customer record and match are added to the list of mismatches. Email notifications will no longer be sent for this customer and match combination.
If the user determines that the suggested match is actually a match they do not NOT have to do anything in Family Watchdog but manual customer record updates are necessary. NOTE: This does NOT automatically flag the customer as a DENY ENTRY customer. The user must update the customer's record in RMS to flag the customer and deny entry.
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