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Before the LiveChat functionality can be configured or turned on each center will have to create a new account. LiveChat is a simple service which brings enhanced customer communication to websites. Devnext has already handled the coding and all centers have to do is set up an account, configure the styling and turn on the functionalityThe dashboard is unique within the snapshot as it allows you to customize the data however you see fit. The following guide will show you how to edit existing KPIs.  

Step-by-step guide

Use the LiveChat documentation for steps in creating a new account:

  • Go to LiveChat: Setting Up
  • Follow instructions for creating a new account
  • No code will need to be copied to online sales for your account to work
  • Instead, work to set up the styling
  • Finally, once the account has been created and styled turn on LiveChat

    1. Click on Gear Icon

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    2. To change chart type select the desired chart type and save.

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    3. To change width select the desired width and save.

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    4. To change the data set make the desired updates and save.

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    5. Top Icons Functions:

    • Trash Can - Delete KPI
    • Cloud Icon - Save as JPEG or Excel file 
    • Page Icon - Print 
    • Copy Icon - Duplicate KPI
    • Refresh Icon - Refresh KPI Data 
    • Checkmark Icon - Save Changes
    • X Icon - Cancel Changes 

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