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Problem
There really are three distinct parties involved  here in troubleshooting (Elavon, Devnext and IT) and we have to be very specific about the exact issues in order to determine where the failure is happening so that we know which party is able to help.  It actually sounds like you have experienced several distinctly different problems, For example:
  1. At one point we heard that transactions would fail using the swipe or chip, but would process successfully if manually keyed into the MX device. This would be an issue with the configuration of Elavon's Simplify software on the credit card terminal itself.  Neither Devnext nor IT would have any control over that.
  2. At another point we saw a screenshot of a TCP/IP message on an MX terminal screen.  That implies a network connectivity issue between the MX Device and Elavon.  Neither Devnext nor Elavon have control over that since it's likely a network or firewall issue at the Kroc Center.
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