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The ROS service is used to check for potential matches between customer accounts in Community Connect and a registered sex offender registry. The The registry used in Community Connect is Family Watchdog - a public, subscription-based online service where users can search by name, birth date, and state for potential matches against a registered sex offender database. The The database is owned and maintained by Family Watchdog and access to the data is only accessible via the web service.
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Birth date Buffer (default: 5) specifies the maximum difference (in years) between the birth date specified in Community Connect and the registry that would qualify the entry as a potential match.
Membership Inactive Buffer (default: 60) specifies the number of days after a membership has passed the end date to continue running the member through the registry.
Minimum Age (default: 18) a member must be at least this age to run the name through the registry.
States (default: <none>) the list of state abbreviations to search. At least one state is required for the search to run. DEPRECATED.
Services (default: FULL, NEW CUSTOMERS) specifies the services to run. The available services are:
NONE disables all customer scans for the centers.
FULL runs the match queries against the registry to determine potential matches on a monthly basis.
NEW CUSTOMERS fills and matches any recently added customers. This process checks for new customers every 5 minutes.
Email Recipients (default: <none>) specifies the list of emails addresses where notification emails for potential matches should be sent.
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When a potential match is found by the ROS service, an email notification is sent out to the emails configured in the options for the center. At At this point a user response is required to determine if the potential match is actually a match correct or not.
If the user determines that the suggested match is not a match, click the “not a match” option and the customer record and match are added to the list of mismatches. Email notifications will no longer be sent for this customer and match combination.
If the user determines that the suggested match is actually a match , they do not have to do anything in Family Watchdog but manual customer record updates are necessary. NOTE: This does NOT automatically flag the customer as a DENY ENTRY customer. The user must update the customer's record in RMS to flag the customer and deny entry.
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