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Question Summary

A retired officer has a "retired" status but is still not appearing in reports.

Information

There are two possibilities; either the record does not have an active person type or they do not have a retired date set.

First, make sure that the record has an active "Officer" person type.

• Go to officer's Personal Info screen
• Click "Expand" next to the person type field
• Click on the "Officer" person type
• Select "Edit"
• Remove the end date
• Save

Secondly, just because the officer status shows as "retired" doesn't mean OMS recognizes that the officer has indeed retired. The officer needs to have a retired date set on their record in addition to the "retired" status.

NOTE: Using the "Remove Wizard" is the best way to ensure all fields are set correctly.

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In order to correct this users will have to:

• Go to officer's Personal Info screen
• Change the Person Status (in the heading) to "Active"
• Scroll down and save
• Click Remove from the menu on the right
• Select "Retire"
• Enter the retirement date
• Finish setting retirement options
• Save
• Now the officer record will have both their status and retired date set correctly and will show on retirement reports.

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