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A retired officer has a "retired" status but is still not appearing in reports.
Solution
First, check the person type...additional info about that here.
Just because the There are two possibilities; either the record does not have an active person type or they do not have a retired date.
First, make sure that the record has an active "Officer" person type.
- Go to officer's Personal Info screen
- Click "Expand" next to the person type field
- Click on the "Officer" person type
- Select "Edit"
- Remove the end date
- Save
Secondly, just because the officer status shows as "retired" doesn't mean OMS recognizes that the officer has indeed retired. The officer needs to have a retired date on their record in addition to the "retired" status.
NOTE: Using the "Remove Wizard" is the best way to ensure all fields are set correctly.
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